Tech Support

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Tech Support

Notes, instructions, discussions, etc. regarding tech support

Note:  Since the database software was recently upgraded, there are a few variations in the support docs/videos from the new upgrades.  Hopefully, the support information will soon be updated to reflect these changes. 

For urgent assistance, please contact Bill Lawson at 
270-527-8758 or 270-519-6692 or blawson@memphis-umc.org

To open or check on a Help Desk ticket:
www.memphis-umc.org/helpdesk

Quick Reference Sheet - Local Church Officials

 

Tech Shop through United Methodist Communications has a core set of vendors  with substantial (25-50%) discounts for hardware and software from the vendors.  CDW where UMITA met last year is the administrator of these purchases and licenses, and handles the discounts for The United Methodist Church.  The Tech Shop is at www.umcom.org/techshop

 Video Walk-through Tutorials

  1. Earliest Recorded Tech Support Video:  Monk Opening Book
  2. Local Church Dashboard (10 minutes total):
    1. Overview of the Dashboard (1 min)
    2. Login to the Dashboard (1 min)
    3. Leaders (2½ min) -- Update Local Church Officials
    4. Church Info (1½ min) -- Map, contact, and search info for the church web page
    5. Events (2½ min) -- Add church events to the conference calendar
    6. Classifieds (1½ min) -- Add classifieds to the conference website
  3. District Dashboard (working on that now :)

 

 Procedures, Notes & Forums

Hint:  Use your browser's "Print" feature to print out info for a specific task you are learning, or "right click" to open a support page in a separate window.

Please use the Comments feature on each page for discussion, suggestions, ideas, questions, etc. 

Brick River Tutorials & Info